What is a Wish List?

What is a Shopping Cart?

What does "Recommend to a Friend" mean?

What is My Account?

What are your shipping charges?


What about other taxes and levies like sales tax, octroi etc.?

What do I do in case I receive a defective / damaged item from Indiaplaza?

How can I return a product ordered from Indiaplaza?

What are the various methods by which you can pay for your order?

Do you accept international credit cards on Indiaplaza?

How safe is it to shop online with a credit card?

Can I send gifts to my friends and relatives through Indiaplaza?

How do I redeem or pay for my orders using a Indiaplaza Gift Certificate?

What is a Wish List?
The Wish List is a feature by which you can shortlist items across Indiaplaza and store them for future access and convenient purchases subsequently. You can even allow your friends / relatives to access your Wish List to help them gift you items of your interest. For more details, please read our section on Wish List
What is a Shopping Cart?
An online shopping cart is similar to the cart you use in physical supermarkets. You add items that you wish to purchase into it and proceed to pay for your order. You can add as many items you want from any of our stores.

What does "Recommend to a Friend" mean?
All items at Indiaplaza have a "Recommend to a Friend" option. Using this, an email is sent to your friend on your behalf, with a recommendation message.

What is My Account?
"My Account" allows you complete control over your transactions at Indiaplaza. Not only can you manage / edit all your personal data like address, phone numbers, email ids, you can change your user ids and passwords. You can also track the status of your pending orders or edit them through this section. Read More...

What are your shipping charges? A shipping charge is applicable on all items at Indiaplaza except for Indiaplaza Electronic Gift Ceftificates. To find out the actual shipping charges applicable for various items, please read through the Indiaplaza Shipping Charges and Policies.
What about other taxes and levies like sales tax, octroi etc.?
All item prices on Indiaplaza are inclusive of sales tax (wherever applicable), and hence you need not add anything to the price of the item to account for sales tax.

Some states in India / United States and Other Countries however have additional levies like octroi. These are additional and need to be borne by you, wherever applicable.

What do I do in case I receive a defective / damaged item from Indiaplaza?
If an item ordered by you on Indiaplaza is delivered to you in a damaged / defective condition, please email us at service@Indiaplaza.com for a replacement. When we ship out the replacement item to you, we will also have the defective / damaged item picked up from you at our cost.

How can I return a product ordered from Indiaplaza?

To provide you a worry free shopping experience on Indiaplaza, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened item in its original packaging, for a refund (excluding shipping costs).

Incase of Mobiles, Home and Kitchen appliances, Consumer Durables and Electronics items & Gold Coins, the No Questions Asked Return Policy will not be applicable. Incase of any kind of malfunctioning or defect, the item will need to be taken to the nearest service station authorised by the manufacturer.

In case of jewellery shipped within India, the No Questions Asked return policy is valid upto 7 days from the date of delivery. Due to Import and Export regulations and restrictions, we are unable to extend our Returns Policy for any items shipped outside India.

For more details, please read our section on the Indiaplaza Returns and Refunds Policy.

What are the various methods by which you can pay for your order?
Indiaplaza offers you a variety of convenient payment options to choose from, so that you can transact at Indiaplaza conveniently in a secure manner. We hope that offering you with multiple payment options makes you more comfortable shopping with us.

To choose what best works for you, please check out all the Various Payment Options.

Do you accept international credit cards on Indiaplaza?
Our overseas customers and Non Resident Indians can use their International credit cards to make payments for their orders. We accept all American Express, Diners, MasterCard and Visa credit cards (Indian and International) and also various Indian and International debit cards on the store.

How safe is it to shop online with a credit card?
At Indiaplaza, it is safe to use your credit card to make payment for your order.

Indiaplaza uses the latest encryption technology to ensure that information is transmitted from your browser to our servers safely over the Internet on a Secure Socket Layer (SSL) link. In fact, we have a secure digital certificate from Verisign Inc., one of the world's largest secure digital certificates issuing company.

All your personal information like user name, passwords, credit card number, transaction history are encrypted so that they cannot be read as it travels over the Internet.

Further, at Indiaplaza, we insist on you entering the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card. In other words, even if someone has access to your credit card number alone (this is possible since you leave behind this number every time you transact with your card anywhere, including physical stores / outlets), they cannot use it to transact at Indiaplaza without the CVV number.

Can I send gifts to my friends and relatives through Indiaplaza?
Gifting at Indiaplaza is hassle-free with many options like delivering your gifts with your own personal message on specific dates and also getting them gift wrapped, we also have iRemind, the Event reminder service. For more details, please read through our section Gifting on Indiaplaza

How do I redeem or pay for my orders using a Indiaplaza Gift Certificate?
Each Indiaplaza gift certificate carries a unique 17 digit gift certificate number which is printed/displayed on the Gift Certificate. You should use this number to redeem your gift certificate and pay for your order.

To know full details about how to order, redeem and detailed terms of use, please check out our section on Indiaplaza Gift Certificates.

How safe is my personal information with Indiaplaza?

Is there any minimum order value that I need to order?

Can I purchase items from different stores in the same order?

Can I ship different items in the same order to different shipping addresses?

Can I cancel an order or change the order after it is placed?

How do I check the current status of my orders?

My order is shown to be in 'Pending Authorisation' state. What does it mean?

How do I contact you regarding my order?

How can I keep myself updated about the events, developments, promotions and offers at Indiaplaza?

Does Indiaplaza have an affiliate program?

How safe is my personal information with Indiaplaza?
At Indiaplaza, we are committed to protecting your personal information with us. For more details, please do read our Privacy Policy.

Is there any minimum order value that I need to order?
No. You can order as much or as little you want from any of our stores. At Indiaplaza, we believe that all orders, irrespective of their values are equally important.

Can I purchase items from different stores in the same order?
Yes, you can order items from multiple stores in a single order. This is one of the many conveniences in shopping online at the Indiaplaza supermarket.

Can I ship different items in the same order to different shipping addresses?
Yes. In case you have (say) 5 items in your order across various stores, you can assign different shipping addresses to one or more of these items. What’s more, you can assign each item to be delivered on different dates.

Can I cancel an order or change the order after it is placed?
Yes. To cancel an order, click on the “My Account” link in the top right of any page on the store. This will take you to your My Account page, where you can click on the “Track Your Pending Orders” link to view all the orders that have not yet been fulfilled. You can then click on the Order Number that you wish to cancel and then finally click on the “Cancel Your Order” link available for that order. Please note that you can only cancel orders that have not yet entered the shipping process.

You cannot cancel orders for customised items like Build Your Own Watch, unbranded 22K gold jewellery, Custom built music CDs, personalised T-shirts or imported books (books with shipping period of 13 days or more) since all these items are manufactured / procured specifically against your order.

Similarly, you can use the links "Edit items", "Edit Shipping Address" or "Make Payment" on your "My Account" page to change the items in your order, change the shipping address or to pay for the order, in case you encountered any difficulties or could not complete the details while placing your order.

How do I check the current status of my orders?
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Indiaplaza.

To check the status of your pending orders, click on the “My Account” link in the top right of any page on our store. This will take you to your My Account page, where you can click on the “Track Your Pending Orders” link to view the status of all orders that have not yet been fully delivered. To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.

To review the details of orders that have already been fulfilled, you can click on “Review Your Purchase History” link on your My Account page. To get the details of a specific order, click on the specific Order Number.

My order is shown to be in 'Pending Authorisation' state. What does it mean?
Your order passes through several states before it finally enters the 'Delivered' state after it is delivered to you or to the shipping address you entered while ordering. The following are the states through which the order goes through and their meanings:
Pending Authorisation :Your order has been logged on the store. We have yet to get the authorisation from the bank or we are waiting for the bank to get back to us with the authorisation of your payment.
Authorised : We have received the payment approval from the bank and we are about to begin the processing of your order.
Being Processed : We have started the process of procuring the items in your order and are waiting for them to be delivered to us.
Ready to ship : We have procured the items in your order, have packed the items and will handover the consignment to our delivery partner for shipment.Please note: The status will move to "Ready to ship" immediately after authorisation for certain items that are shipped directly from our sources although they will be processed and shipped only as per the specified shipping duration mentioned against the item while placing your order.
Shipped :Your order has already been shipped out of our warehouse and is on its way to your delivery location.
Delivered : The order has already been delivered to the delivery location specified by you.

How do I contact you regarding my order?
You can send a mail to us at service@Indiaplaza.com and we will only be glad to help you. You can call our Customer Service Help Line on 91-80-40617000, 6 days a week (Monday to Saturday, except public holidays) between 0930 hrs to 1800 hrs IST.

How can I keep myself updated about the events, developments, promotions and offers at Indiaplaza?
You can subscribe to select or all store newsletters at Indiaplaza which get emailed to subscribers on a regular basis. To know more about the newsletters and the content, please read our section on email subscriptions.

Does Indiaplaza have an affiliate program?
Yes, we have a program by which you can sign up an Affiliate, introduce E-commerce on your web site and start earning commissions as you get your visitors to come to Indiaplaza and shop with us. Full details on this program are available in our section on the Indiaplaza Affiliate Program.